Frequently Asked Questions
RENOWN
- What is RENOWN?
RENOWN is an online fashion store that offers unique and timeless designs for both clothing and footwear.
- Who is the designer behind RENOWN?
The designer behind RENOWN is passionate about creating and designing, and has gained valuable experience in the fashion industry.
- What inspires the designs at RENOWN?
RENOWN designs are inspired by a mix of abstract art and minimalist style, and each piece is carefully crafted to bring out the best in your personal style.
- Does RENOWN offer customizations and personalizations?
Yes, RENOWN offers customizations and personalizations to make each piece unique to your style.
- What is RENOWN’s commitment to quality?
RENOWN is dedicated to delivering high-quality products that are both stylish and comfortable. Our production partner ensures that each piece is made to the highest standards, and our commitment to quality is evident in every detail.
- What is RENOWN’s pricing strategy?
RENOWN offers competitive prices for all our products, and our goal is to provide you with a seamless and enjoyable shopping experience.
- How can I contact RENOWN?
You can contact RENOWN through the contact form on our website or by emailing us at [email protected]. We are always here to answer any questions you may have.
- Do you offer returns or exchanges?
Unfortunately, we do not offer returns or exchanges at this time. However, if there is an issue with your order, please contact us at [email protected] and we will do our best to resolve the problem for you.
- Who is responsible for covering the cost of shipping for returns or exchanges?
The customer will be responsible for covering the cost of shipping for any returns or exchanges.
- Do you offer exchanges?
Unfortunately, we do not offer exchanges at this time. If you are unsure of the best size for you, please refer to our size guides found in the product description section of each item listed on our store. If you receive a mislabeled item, please contact us within a week of receiving your order at [email protected]. Provide your order number and photos of the mislabeled item and we will either send you a new one or process a refund for you.
- How do I place an order on the website?
To place an order on the website, follow these steps:
- Select the item, color, and size
- Add it to your cart and click on the basket at the top left
- Sign in or create an account, or fill out the form
- Choose your payment and delivery method
- Review your summary before confirming your order
- An order confirmation will be sent via email after payment.
- What payment methods do you accept?
Payment is made through Paypal.
- Can I cancel or modify my order?
Before validation, you can review and correct elements of the order. Once the order has been validated, it cannot be modified or canceled.
- What happens if the product I ordered is unavailable?
If an ordered product is unavailable, we will inform you as soon as possible via email. We only ship orders based on available stock. If an item is unavailable, we will inform you and refund the item within 30 days of order validation.
- How long does it take to receive my order?
Delivery times may vary depending on your location and the shipping method chosen. We aim to deliver your order as soon as possible, and will provide an estimated delivery date when you confirm your order.
- Can I track my order?
Yes, you can track your order using the tracking number provided in the confirmation email.
- What should I do if I receive a wrong or damaged item?
If you receive a wrong or damaged item, please contact us at [email protected] within 3 days of receiving the package. Provide photos of the damaged items for reimbursement. Refunds are only offered for wrong or damaged items, and delivery charges are non-refundable.
- What are your terms of sale?
Please refer to our terms of sale on our website for more information.
Feel free to reach out to us if you have any further questions or need assistance.
Happy shopping with RENOWN!